Managing Remote Employees WRKD17801 $89
3 Hours, 2/10/15, Tues., 9 a.m.-12:00 p.m.
More and more frequently, managers are being asked to lead across time zones and geographical boundaries. This form of leadership brings unique challenges for which few managers are prepared. To get the most from your remote workers, you’ve got to change your thinking, management approach and coaching style. Traditional approaches aren’t effective in the virtual world. Participants in this seminar will learn how to build a responsive, committed, cohesive, and successful dispersed work team using new tools, modified processes and technology. Topics include how to identify potential remote workers; successfully combining your on-site and remote management styles; coaching and supporting team members from afar; agreeing on success measurements as a condition of remote work arrangements; maintaining communication with remote workers; video conferencing and other group meeting options; and allowing remote workers the freedom to shape their jobs to fit themselves.
Basics of Inventory Management WRKD17301 $299
18 Hours, 6 weeks, 2/18/15-3/25/15, Wed., 6:00- 9:00 p.m.
Inventory management means having the right products, component parts, raw materials, and/or supplies when you need it and where you need it. Having too much inventory, not enough inventory, or having to search through your inventory for the correct item creates additional costs to the business and impacts profitability. This course focuses on the skills needed for building an inventory management system that will lead to better control through optimization of inventory quantities, organization of inventory and access to inventory. In addition, participants will learn how proper inventory management can improve business results. Whether you run a retail store, oversee supplied for a hospital or manage a large warehouse for a manufacturing company this program is for you!
Doing Business Abroad WRKD17101 $229
9 Hours, 2/20/15, 3/20/15, 4/17/15, Fri., 9:00 a.m.-12:00 p.m.
As your company grows and expands into new international markets, it’s important to consider how cultural, communication, health, and safety issues will impact the project and how you can mitigate these risks. In addition, organizations must understand the mechanics of doing business abroad such as export financing, product adaptation and international logistics and where they can receive assistance with these processes and procedures. CCBC’s Doing Business Abroad series teaches participants how to be successful in a global environment by using practical techniques for communicating more effectively, leveraging cultural differences, staying healthy and productive while traveling, and much more. During the final session, representatives from the U.S. Commercial Service, Duquesne University’s Small Business Development Center’s Global Trade program and the Southwestern Pennsylvania Commission will provide information and helpful
Successfully Working with Others Including Difficult People OCCP13601 $89
3 Hours, 2/24/15, Tues., 9:00 a.m.-12:00p.m.
Exceptional organizations demand outstanding people skills as well as technical skills. They look for employees who can get results with and through others. Individuals that can handle all kinds of people with tact and skill, build consensus from conflict, help teams perform better, and improve organizational communications. These individuals have personal relationship skills that improve their success not only at work but in everything they do. Through this course, participants will gain the essential skills required to listen to what people are saying and understand what they really mean; determine the differences between health versus unhealthy conflict; recognize what and who is causing a conflict; short-circuit conflict and gain consensus; identify and deal with hidden objectives; understand the differences between passive, aggressive and assertive behavior; use nonverbal communication skills to improve relationships; address sensitive or difficult issues with tact; and deliver criticism without inviting interpersonal backlash.
Finance Essentials WRKD04501 $149
6 Hours, 2 weeks, 3/3/15-3/10/15, Tues., 9:00 a.m.-12:00p.m.
Many individuals in nonfinancial positions are familiar with budgets but less familiar with financial statements and their relationship to budgets. Participants in this course will learn key financial and accounting terms and principles; use financial statements to analyze an organization’s overall financial performance; identify the factors influencing a company’s cash flow and profitability; and prepare a departmental budget that supports business goals and objectives.
Problem Solving for Manufacturing Organizations WRKD06101 $89
3 hours, 3/5/15, Thurs., 9:00 a.m.-12:00p.m.
In today’s dynamic business climate, solving problems many of which are highly complex are part of day to day operations. The ability for everyone to know how to solve these problems effectively is more critical than ever especially in lean, flat organizations. This seminar shows you how to apply proven analytical processes to successfully solve a wide variety of business problems. Topics include a review of commonly used problem solving tools including brainstorming, fishbone diagrams, nominal group, cost-benefit analysis, decision trees, and SWOT analysis; how to choose the appropriate tool for the problem; establishing the problem solving “team”; how to define the problem in clear and measurable terms; defining and verifying root causes; choosing and implementing corrective actions; and how to prevent recurrence.
Achieving Customer Service Excellence OCCP27301 $89
3 Weeks, 3/12/15, Thurs., 9:00 a.m.-12:00p.m.
Customers today demand world class service. They reward organizations that provide it by remaining loyal, and they take their business elsewhere if service is mediocre. This seminar teaches the skills needed to communicate positively and professionally with customers — both internal and external. Topics include developing a customer-focused attitude; building rapport with customers; using positive language; questioning to determine customer needs; honing your listening skills; confirming your understanding; fulfilling customer requests; dealing with angry and upset customers; confirming customer satisfaction; and uncovering additional opportunities for service. Participants will leave feeling upbeat, motivated, and ready to achieve customer service excellence!
Managing Organizational Change WRKD04701 $89
3 Hours, 3/24/15, Tues., 9:00 a.m.-12:00p.m.
The many economic, competitive and global factors that influence how organizations conduct business are constantly changing and evolving. The ability of managers to understand these influences on their organization and to respond to and adapt to these changes is critical for long-term growth and survival. This program discusses change as a political process driven by individuals and leaders within the organization who emerge as change agents. Topics include analyzing the change environment; identifying change opportunities; developing an agenda for action; understanding the relationship between organizational culture and change; making research based decisions; and techniques for managing consequences such as conflict, resistance, negativity, and complacency.
Transitioning from Peer to Supervisor WRKD05101 $159
6 Hours, 2 weeks, 3/26/15-4/2/15, Thurs., 9:00 a.m.-12:00p.m.
Effective supervision is a key component to the success of any organization. During this course, individuals new to being a supervisor build the skills needed to supervise effectively, help their direct reports perform better and increase the productivity and profitability of their company. Topics include letting go of your former role; separating your roles of "boss" and “friend"; identifying and resolving conflicts that, as a coworker, you may have previously ignored; understanding your personality type and how it affects management style; delegating tasks and responsibilities firmly and fairly; setting goals for yourself and others; how to motivate effectively; and time management.
Five Dysfunctions of a Team and How to Overcome Them WRKD17201 $89
3 Hours, 4/7/15, Tues., 9:00 a.m.-12:00p.m.
Some people may joke that their particular family puts the “fun” in dysfunction. The truth is that just as dysfunctions may affect families, dysfunctions also affect our teams in the workplace. Some teams get “stuck” and find it difficult to move forward or find new ways to move past them.
This workshop, based on the best-selling books by Pat Lencioni, helps to identify stumbling blocks and major dysfunctions that affect many teams. The five dysfunctions are: Absence of Trust, Fear of Conflict, Lack of Commitment, Avoidance of Accountability, and Inattention to Results. The workshop will help leaders and team members to work in a constructive manner to create learning opportunities, manage conflict, and help teams to move forward in a positive and healthy manner.
Introduction to Project Management OCCP22401 $239
8 Hours, 2 weeks, 4/9/15-4/10/15, Thurs. & Fri., 8:30 AM to 12:30 PM
Project management is the discipline of planning, organizing and managing resources to complete a specific goal. This intensive, hands-on program gives participants a strong working knowledge of the basics of project management that they can implement immediately at work. Participants will learn effective project management practices and their related processes including how to describe a project; identifying the role of a project manager; determining project scope; planning for time, costs and risks; creating a communication plan; tracking project progress; reporting performance; and creating a final report. This program is designed for those that manage projects on an informal basis or those considering a career in project management.
Strengths Based Management WRKD05001 $89
3 Hours, 4/21/15, Tues., 9:00 a.m.-12:00p.m.
All too often, organizations focus on weaknesses – on remediation of faults and failures – rather than on strengths and talents. Weaknesses must be identified and overcome, but they cannot be the focus for growth. Strengths based management focuses on discovering each direct report’s strengths, incorporating them into their daily activities, and working around their weaknesses. This allows each direct report to become fully engaged in their work, achieve personal goals and add to the accomplishments of both the team and organization at levels far beyond current expectations. This course provides supervisors with tools, skills and strategies for helping direct reports identify strengths; creating opportunities to utilize strengths; hiring individuals with the particular strengths needed to meet organizational goals; designing work teams; and developing strengths through coaching and formal performance appraisal.
Creative Leadership WRKD17501 $179 Includes Lunch
6 Hours, 5/5/15, Tues., 9:00 a.m.-4:30 p.m.
Today's leaders are expected to get more done with fewer resources. Excelling in trying times calls for creativity and innovation in leadership. During this program, participants will learn techniques for turbo-charging their own leadership styles while learning to unleash the hidden potential in employees. They'll learn what employees really want from leaders. They'll discover how secure leaders lead and relate to their teams. It is possible to create a culture where creativity and innovation are valued, but it takes a call to excellence on every level. This colorful training day will stimulate and challenge participant thinking, help them to recharge their batteries and spark their own creativity as they inspire their employees to work toward excellence. Bring your athletic shoes as the afternoon session includes a fun leadership activity!