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Washington County Center

Initially launched in 2010, CCBC’s Washington County Center located at Southpointe has grown and expanded its customized workforce training programs for employers and professional development courses for individuals seeking job-related training or retraining. The Center provides a wide array of customized training programs for all sizes and types of businesses and their employees.

Business & Professional

Available Courses

Class:  OCCP27301 Achieving Customer Service Excellence

Dates:  Thursday, August 7, 2014

Time:  9 a.m.-12 p.m.

Room:  Washington County Center-Southpointe

Hours:  3

Tuition:  $89

Customers today demand world class service.  They reward organizations that provide it by remaining loyal, and they take their business elsewhere if service is mediocre.  This seminar teaches the skills needed to communicate positively and professionally with customers — both internal and external.  Topics include developing a customer-focused attitude; building rapport with customers; using positive language; questioning to determine customer needs; honing your listening skills; confirming your understanding; fulfilling customer requests; dealing with angry and upset customers; confirming customer satisfaction; and uncovering additional opportunities for service.  Participants will leave feeling upbeat, motivated, and ready to achieve customer service excellence!

  

Class:  OCCP39201 Successfully Working w/Others Including Difficult People

Dates:  Thursday, August 21, 2014

Time:  9 a.m.-12 p.m.

Room:  Washington County Center-Southpointe

Hours:  3

Tuition:  $89

Exceptional organizations demand outstanding people skills as well as technical skills. They look for employees who can get results with and through others. Individuals that can handle all kinds of people with tact and skill, build consensus from conflict, help teams perform better, and improve organizational communications. These individuals have personal relationship skills that improve their success not only at work but in everything they do. Through this course, participants will gain the essential skills required to listen to what people are saying and understand what they really mean; determine the differences between health versus unhealthy conflict; recognize what and who is causing a conflict; short-circuit conflict and gain consensus; identify and deal with hidden objectives; understand the differences between passive, aggressive and assertive behavior; use nonverbal communication skills to improve relationships; address sensitive or difficult issues with tact; and deliver criticism without inviting interpersonal backlash.

Basics of Inventory Management   WRKD173-01

September 10 – October 15, 2014

Wednesdays, 6 to 9 PM

Washington County Center @ Southpointe

Instructor: Jim Brockman

Tuition: $299

 

Inventory management means having the right products, component parts, raw materials, and/or supplies when you need it and where you need it.  Having too much inventory, not enough inventory, or having to search through your inventory for the correct item creates additional costs to the business and impacts profitability.  This course focuses on the skills needed for building an inventory management system that will lead to better control through optimization of inventory quantities, organization of inventory and access to inventory.  In addition, participants will learn how proper inventory management can improve business results.  Whether you run a retail store, oversee supplied for a hospital or manage a large warehouse for a manufacturing company this program is for you! 

 

Creative Leadership   WRKD175-01

September 11, 2014

9 AM to 4:30 PM

Washington County Center @ Southpointe

Instructor: Laura Magone

Tuition: $179 (includes lunch)

 

Today's leaders are expected to get more done with fewer resources.  Excelling in trying times calls for creativity and innovation in leadership.  During this program, participants will learn techniques for turbo-charging their own leadership styles while learning to unleash the hidden potential in employees.  They'll learn what employees really want from leaders.  They'll discover how secure leaders lead and relate to their teams.  It is possible to create a culture where creativity and innovation are valued, but it takes a call to excellence on every level.  This colorful training day will stimulate and challenge participant thinking, help them to recharge their batteries and spark their own creativity as they inspire their employees to work toward excellence.  Bring your athletic shoes as the afternoon session includes a fun leadership activity! 

 

Executive’s Guide to Becoming Lean  OCCP556-01

September 16, 2014

9 AM to 12 PM

Washington County Center @ Southpointe

Instructor: Nicholas Skovran

Tuition: $149

 

Lean is a system of techniques and activities for running a manufacturing or service operation that has as its goal the elimination of all non-value-adding activities and waste from the organization.  During this program, participants will learn how to apply techniques that cut waste and improve process efficiency; discuss how lean roles can be integrated into existing organizational structures to reduce errors, inventory, and production lead time; and review the basic principles of Kaizen including how Kaizen events can provide rapid business benefits and accelerate the execution of larger quality initiatives.

 

Performance Management from a HR Perspective   WRKD180-01

September 18, 2014

9 AM to 12 PM

Washington County Center @ Southpointe

Instructor: Bob Courson

Tuition: $89

 

Today, human resource departments are being called upon to make greater, more measurable contributions to their organization’s bottom line.  Few HR initiatives have the potential to contribute more to an organization’s productivity and profitability than a comprehensive, effective performance management system.  It’s important to remember that a performance management system is more than annual performance appraisal.  It’s an integrated, strategically aligned system that guides employee contributions and continuously advances organizational capabilities.  During this program, you will learn tools for creating alignment between your organization's vision, values, guiding principles, and business goals and individual performance at all levels of the organization. Topics include obtaining commitment from organizational leadership; the role of performance appraisal; linking compensation and performance; the power of coaching; anticipating future business requirements; and professional development plans and their impact on training.

 

E-mail Marketing: Stop the Spam. Start the Sale.   OCCP453-02

September 23, 2014

9 AM to 12 PM

Washington County Center @ Southpointe

Instructor: Susan Paff

Tuition: $89

 

Subject line, photos, length of message, measurement. All of these factors—and more—impact the effectiveness of your email campaigns. In this class, you will learn best practices for email marketing including when and how to utilize eblasts as part of a marketing plan; content rules and development; and measurement and follow up. This course involves training in both writing for email marketing as well as an overview on overall presentation and marketing strategy.

 

Five Dysfunctions of a Team and How to Overcome Them   WRKD172-01

September 24, 2014

9 AM to 12 PM

Washington County Center @ Southpointe

Instructor: Laura Magone

Tuition: $89

 

Some people may joke that their particular family puts the “fun” in dysfunction.  The truth is that just as dysfunctions may affect families, dysfunctions also affect our teams in the workplace.  Some teams get “stuck” and find it difficult to move forward or find new ways to move past them. 

 

This workshop, based on the best-selling books by Pat Lencioni, helps to identify stumbling blocks and major dysfunctions that affect many teams.  The five dysfunctions are:  Absence of Trust, Fear of Conflict, Lack of Commitment, Avoidance of Accountability, and Inattention to Results.  The workshop will help leaders and team members to work in a constructive manner to create learning opportunities, manage conflict, and help teams to move forward in a positive and healthy manner.

 

Crafting Your Company's Social Media Plan   OCCP525-01

September 25, 2014

9 AM to 12 PM

Washington County Center @ Southpointe

Instructor: Direct Online Marketing

Tuition: $89

 

It’s no secret that the Internet has drastically changed the dynamics of the merchant/customer relationship.  Customers increasingly turn to the web for product and company information and select to do business with companies that are transparent, open and honest.  Setting up a Facebook page, Twitter account, or YouTube channel for your organization is easy.  But are you executing a strategic plan to best reach your targets?  During this program, you will learn how to find your customers on the social media platforms they use the most.  Plus receive tips to best engage with this community for long-term success.

 

SHRM Learning System for PHR/SPHR Certification Preparation Program

September 27 – November 22, 2014

Saturdays, 8:30 AM to 12:30 PM

Washington County Center @ Southpointe

Instructors: Leah Eggers, Geri Puleo and Rob Throckmorton

Tuition: $1095 SHRM Member  WRKD041-01/ $1195 Non-Member  WRKD041-02

Registration Deadline: September 18, 2014

 

Exam Preparation with Expert Instruction

If you have been considering increasing your HR knowledge or earning your PHR® or SPHR® certification, Community College of Beaver County’s Washington County Center can help you achieve your goal. Our course is designed to help you learn and retain the material effectively and efficiently by combining the best exam preparation system with expert instruction and peer discussion.

 

Offered in partnership with the Society for Human Resource Management, the curriculum is designed by subject matter experts, covers the 2014 HR Certification Institute body of knowledge and ranks as the #1 PHR/SPHR certification preparation program.

 

Why Choose an Instructor-Led Course?

·         Understand and apply the material tested on the PHR or SPHR exam

·         Expand and update your HR knowledge for professional advancement

         Learn from an experienced and certified instructor

         Discuss topics with peers from diverse backgrounds

·         Take advantage of your employer’s tuition reimbursement program

         Keep on track and motivated to complete your HR studies

         Grow your professional network

 

Year after year, professionals who use the SHRM Learning System to prepare for the PHR or SPHR exam consistently beat the national pass rate.

 

Introduction to Quality   WRKD182-01

September 30, 2014

9 AM to 4:30 PM

Washington County Center @ Southpointe

Instructor: Nicholas Skovran

Tuition: $259

 

Quality management is an integral part of the functioning of many businesses, both small and large, around the world.  Quality does not simply happen; it has to be planned for at the outset of a new product, project or service.  This interactive and thought-provoking program introduces participants to quality basics; how a focus on quality produces business results; management systems (Baldrige and ISO 9001); quality evolution and gurus; methods and concepts (Six Sigma and Lean); and quality tools (team, 7 basic and 7 new). 

 

Computers & Technology

Available Courses

Class: OCCP02601 PowerPoint in a Day

Dates: Tuesday, 8/5

Time: 9 a.m. to 3 p.m

Room: Washington County Center-Southpointe

Hours: 5 Hours

Tuition:  $89 + $10 Lab 

In this seminar, you’ll learn a variety of advanced features that will enable you to take your presentations to the next level.  Even if you know PowerPoint, this class will provide you with new ways of adding depth, creativity, and improved visual content to your presentations.  You’ll discuss the importance of appealing to your audience by carefully utilizing such features as inking tools, Acrobat, sound, motion, audio, video, transitions, screen shots, embed flash, and more.

 

Class: OCCP434-01 QuickBooks Advanced Training Seminar

Dates: Wed., August 13, 2014

Time: 9:00 a.m. to 12:00 p.m.

Room: Washington County Center-Southpointe

Hours: 3 Hours

Tuition: $59

Learn to work with inventory, handle sales tax, process payroll, use estimates and time tracking, and work with accounts payable. Topics also include designing the item list, recording business credit card transactions, and financial reports.