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Washington County Center

Initially launched in 2010, CCBC’s Washington County Center located at Southpointe has grown and expanded its customized workforce training programs for employers and professional development courses for individuals seeking job-related training or retraining. The Center provides a wide array of customized training programs for all sizes and types of businesses and their employees.

Business & Professional

Available Courses

Class:  OCCP27301 Achieving Customer Service Excellence

Dates:  Thursday, August 7, 2014

Time:  9 a.m.-12 p.m.

Room:  Washington County Center-Southpointe

Hours:  3

Tuition:  $89

Customers today demand world class service.  They reward organizations that provide it by remaining loyal, and they take their business elsewhere if service is mediocre.  This seminar teaches the skills needed to communicate positively and professionally with customers — both internal and external.  Topics include developing a customer-focused attitude; building rapport with customers; using positive language; questioning to determine customer needs; honing your listening skills; confirming your understanding; fulfilling customer requests; dealing with angry and upset customers; confirming customer satisfaction; and uncovering additional opportunities for service.  Participants will leave feeling upbeat, motivated, and ready to achieve customer service excellence!

  

Class:  OCCP39201 Successfully Working w/Others Including Difficult People

Dates:  Thursday, August 21, 2014

Time:  9 a.m.-12 p.m.

Room:  Washington County Center-Southpointe

Hours:  3

Tuition:  $89

Exceptional organizations demand outstanding people skills as well as technical skills. They look for employees who can get results with and through others. Individuals that can handle all kinds of people with tact and skill, build consensus from conflict, help teams perform better, and improve organizational communications. These individuals have personal relationship skills that improve their success not only at work but in everything they do. Through this course, participants will gain the essential skills required to listen to what people are saying and understand what they really mean; determine the differences between health versus unhealthy conflict; recognize what and who is causing a conflict; short-circuit conflict and gain consensus; identify and deal with hidden objectives; understand the differences between passive, aggressive and assertive behavior; use nonverbal communication skills to improve relationships; address sensitive or difficult issues with tact; and deliver criticism without inviting interpersonal backlash.

Computers & Technology

Available Courses

Class: OCCP078-01QuickBooks Basic Training

Dates: Wednesday, July 9

Time: 9:00 a.m. – 12:00 p.m.

Room: Washington County Center-Southpointe

Hours: 3 Hours

Tuition:  $59

Learn the proper techniques to set-up your company file, define/modify company chart of accounts, set-up and edit new vendors, and process A/P’s. You’ll also learn to enter manual checks, set-up and edit new customers, process invoices, apply cash receipts, make deposits, prepare bank reconciliations, and utilize financial reports

 

Class: OCCP02502 Excel: Database Techniques, Pivot Tables, & Macros

Dates: Tuesday, 7/15

Time: 9:00 a.m. to 3:00 p.m. 

Room: Washington County Center-Southpointe

Hours: 5 Hours

Tuition:  $89 + $10 Lab 

Your instructor will lead you through list management and database features as well as how to create reports, identify the correct structure for an Excel database, design a simple database, and manage data using sorting and filtering techniques.  You’ll cover macro features and tools that allow for manipulation of data using outlines, subtotals, pivot tables, and pivot charts.  Lunch included. 

 

Class: OCCP02601 PowerPoint in a Day

Dates: Tuesday, 8/5

Time: 9 a.m. to 3 p.m

Room: Washington County Center-Southpointe

Hours: 5 Hours

Tuition:  $89 + $10 Lab 

In this seminar, you’ll learn a variety of advanced features that will enable you to take your presentations to the next level.  Even if you know PowerPoint, this class will provide you with new ways of adding depth, creativity, and improved visual content to your presentations.  You’ll discuss the importance of appealing to your audience by carefully utilizing such features as inking tools, Acrobat, sound, motion, audio, video, transitions, screen shots, embed flash, and more.

 

Class: OCCP434-01 QuickBooks Advanced Training Seminar

Dates: Wed., August 13, 2014

Time: 9:00 a.m. to 12:00 p.m.

Room: Washington County Center-Southpointe

Hours: 3 Hours

Tuition: $59

Learn to work with inventory, handle sales tax, process payroll, use estimates and time tracking, and work with accounts payable. Topics also include designing the item list, recording business credit card transactions, and financial reports.