Computer Support Specialists provide technical assistance and support to customers and other users that deal with hardware and software issues. The Specialist resolves computer issues by telephone or by direct end user desktop. Students will learn to analyze problems and provide technical support for hardware, software, and systems. In addition, the skills of answering telephone calls, troubleshooting, and providing guided assistance will be covered. Studies will include computer hardware, software, networks, operating systems, help desk concepts, troubleshooting, and customer service. This course covers aspects of the Microsoft Certified Desktop Support Technician (MCDST), Help Desk Institute (HI) and various CompTIA certification exams.
Graduates of this program work as help desk support technicians, customer support technicians, technical support specialists, and Microsoft certified desktop support technicians.
|CISN 100||CISCO I-Network Fundamentals||5.00|
|CISN 105||Microcomputers and Cloud Services||3.00|
|CISN 205||Server Operating Systems||4.00|
|CIST 100||Introduction to Information Tech||3.00|
|OFFT 101||Keyboarding Introduction||1.00|
|CISN 110||CISCO II-Routing Protocols and Conc||5.00|
|CISN 203||Linux Operating Systems||3.00|
|CISN 200||Client Operating Systems||3.00|
|CISN 208||Help Desk Concepts||3.00|