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Computer Support Specialist

Certificate Offered

Credits Required: 30 (2016-2017 Academic Year)

Computer Support Specialists provide technical assistance and support to customers and other users that deal with hardware and software issues. The Specialist resolves computer issues by telephone or by direct end user desktop. Students will learn to analyze problems and provide technical support for hardware, software, and systems. In addition, the skills of answering telephone calls, troubleshooting, and providing guided assistance will be covered. Studies will include computer hardware, software, networks, operating systems, help desk concepts, troubleshooting, and customer service. This course covers aspects of the Microsoft Certified Desktop Support Technician (MCDST), Help Desk Institute (HI) and various CompTIA certification exams. 


Graduates of this program work as help desk support technicians, customer support technicians, technical support specialists, and Microsoft certified desktop support technicians.

Gainful Employment Info

Curriculum - 1st Year

First Semester - 16 Credits

CodeTitleCredits
CISN 100CISCO I-Network Fundamentals 5.00
CISN 105Microcomputers and Cloud Services 3.00
CISN 205Server Operating Systems 4.00
CIST 100Introduction to Information Tech 3.00
OFFT 101Keyboarding Introduction 1.00

Second Semester - 14 Credits

CodeTitleCredits
CISN 110CISCO II-Routing Protocols and Conc 5.00
CISN 203Linux Operating Systems 3.00
CISN 200Client Operating Systems 3.00
CISN 208Help Desk Concepts 3.00