Computer Support Specialist

Certificate Offered

Credits Required: 30 (2017-2018 Academic Year)

Computer Support Specialists provide technical assistance and support to customers and other users that deal with hardware and software issues. The Specialist resolves computer issues by telephone or by direct end user desktop. Students will learn to analyze problems and provide technical support for hardware, software, and systems. In addition, the skills of answering telephone calls, troubleshooting, and providing guided assistance will be covered. Studies will include computer hardware, software, networks, operating systems, help desk concepts, troubleshooting, and customer service. This course covers aspects of the Microsoft Certified Desktop Support Technician (MCDST), Help Desk Institute (HI) and various CompTIA certification exams. 

Graduates of this program work as help desk support technicians, customer support technicians, technical support specialists, and Microsoft certified desktop support technicians.

Gainful Employment Info

Curriculum - 1st Year

First Semester - 16 Credits

CISN 100CISCO I-Network Fundamentals 5.00
CISN 105Microcomputers and Cloud Services 3.00
CISN 205Server Operating Systems 4.00
CIST 100Introduction to Information Tech 3.00
OFFT 101Keyboarding Introduction 1.00

Second Semester - 14 Credits

CISN 110CISCO II-Routing Protocols and Conc 5.00
CISN 203Linux Operating Systems 3.00
CISN 200Client Operating Systems 3.00
CISN 208Help Desk Concepts 3.00

Course Descriptions

CISN 100 - CISCO I-Network Fundamentals

This course is designed to introduce students to computer networking fundamentals. Topics include binary numbering systems, electronics and signals, network cabling and testing, network topologies, close study of OSI and TCP/IP network models, IP addressing including sub/net masking, and basic network design. The course covers the CCNA Semester 1 training material. This course, in conjunction with CISN110, CISN215, and CISN220 may assist students in preparation for Cisco Network+ and CCNA certification exams. 5-0-5

CISN 105 - Microcomputers and Cloud Services

The course is intended for students who want more information on maintaining and managing their computers; or for those students who want to prepare the Computing Technology Association's A+ Certification. Some of the areas that will be covered include troubleshooting fundamentals; basic and preventative maintenance techniques; computer upgrades; operating systems; networking and Internet connections; printer connections and interfaces; types of RAM; data recovery; and the various multimedia options available for legacy PCs. An equal emphasis will be placed on identifying and supporting today's emerging tablet computers, smartphones, and cloud computing technologies throughout the course. 3-0-3

CISN 205 - Server Operating Systems

This course focuses on skills needed to deploy and manage server operating systems. Installation and troubleshooting of server operating system as well as features such as advanced security are covered. Topics include active directory design, account management, group pollicy management and configuration, certificate services, AD LDS, AD RMS, AD FS, server core, Windows Hyper-V virtualization and server management. A current version and a prior version of Windows and Linux server operating systems are used in the demonstration and hands-on assignments. 4-0-4

CIST 100 - Introduction to Information Tech

A computer course designed to introduce students to personal computers. Topics include basic concepts of computer operations, storage media, software categories, Windows operating system, computer communication devices, and Internet. The course also includes introduction to Microsoft Word, Excel, Access, and PowerPoint. Honors Option Available Introduction to Information Technology honors introduces concepts related to global computing concepts together with MicroSoft Office to develop documents, spreadsheets, databases and presentations. Through a series of projects students will learn how to develop integrated applications correlated other honors courses. 3-0-3

OFFT 101 - Keyboarding Introduction

This course affords the student the opportunity to build keyboarding speed and to improve accuracy. Proofreading and advanced formatting skills are also emphasized. 0-2-1

CISN 110 - CISCO II-Routing Protocols and Conc

This course is the study of advanced networking concepts. WAN and the function of routers, router components, protocols and configuration, ISO images, IP addressing, network troubleshooting, introduction to network security and management, and introduction to residential networking. The course covers the CCNA Semester 2 training material. This course, in conjunction with CISN100, CISN215, and CISN220 prepares students for the Cisco Network + and CCNA certification exams. Prerequisite CISN100 5-0-5

CISN 203 - Linux Operating Systems

This course focuses on skills needed to deploy and manage Linux (Fedora/Red Hat) Operating Systems. Topics include Linux installation, file systems, administration, troubleshooting, and network management using command line statements and Graphical User Interfaces. The use of open source operating systems are becoming dominant in the role of server operating systems and becoming a foundation for virtualization and cloud computing. Course material may assist in preparation for the CompTIA Linux+ certification exam. 3-0-3

CISN 200 - Client Operating Systems

This course focuses on skills needed to deploy and manage desktop operating systems. Installation and troubleshooting of desktop operating system, as well as features, such as advanced security are covered. A current version and a prior version of Windows and Linux desktop operating systems are used in the demonstration and hands-on assignments. 3-0-3

CISN 208 - Help Desk Concepts

The course will introduce students to the service concepts, skills sets, career paths, and operations of the help desk industry. Tracking options, reporting issues, support software, and management tools will be covered. 3-0-3