Computer Support Specialist
Credits Required: 30
Computer Support Specialists provide technical assistance and support to customers and other users that deal with hardware and software issues. The Specialist resolves computer issues by telephone or by direct end user desktop. Students will learn to analyze problems and provide technical support for hardware, software, and systems. In addition, the skills of answering telephone calls, troubleshooting, and providing guided assistance will be covered. Studies will include computer hardware, software, networks, operating systems, help desk concepts, troubleshooting, and customer service. This course covers aspects of the Microsoft Certified Desktop Support Technician (MCDST), Help Desk Institute (HI) and various CompTIA certifcation exams.
Graduates of this program work as help desk support technicians, customer service technicians, technical support specialists, and Microsoft certified desktop support technicians.
Click below to view the crosswalk (transition of program courses from an old program to a current program):
2009 - 2010 Computer Support Specialist
Curriculum - 1st Year
First Semester - 15 Credits
CISCO I-Network Fundamentals
This course is designed to introduce students to computer networking fundamentals. Topics include binary numbering systems, electronics and signals, network cabling and testing, network topologies, close study of OSI and TCP/IP network models, IP addressing including sub/net masking, and basic network design. The course covers the CCNA Semester 1 training material. This course, in conjunction with CISN110, CISN215, and CISN220 may assist students in preparation for Cisco Network+ and CCNA certification exams. 5-0-5
Microcomputers and Cloud Services
The course is intended for students who want more information on maintaining and managing their computers; or for those students who want to prepare the Computing Technology Association's A+ Certification. Some of the areas that will be covered include troubleshooting fundamentals; basic and preventative maintenance techniques; computer upgrades; operating systems; networking and Internet connections; printer connections and interfaces; types of RAM; data recovery; and the various multimedia options available for legacy PCs. An equal emphasis will be placed on identifying and supporting today's emerging tablet computers, smartphones, and cloud computing technologies throughout the course. 3-0-3
This course focuses on skills needed to manage a Windows Server 2008 system. Windows Server 2008 materials covered inlcude active directory design, account management, group policy management and configuation, certificate services, AD LDS, AD RMS, AD FS, server core, Windows Hyper-V virtualization, and server management. Material covered may assist in preparation for the MCTS (Microsoft Certified Technical Specialist) #70-640 certification exam.
Introduction to Information Tech
A computer course designed to introduce students to personal computers. Topics include basic concepts of computer operations, storage media, software categories, Windows operating system, computer communication devices, and Internet. The course also includes introduction to Microsoft Word, Excel, Access, and PowerPoint. 3-0-3
This course affords the student the opportunity to build keyboarding speed and to improve accuracy. Proofreading and advanced formatting skills are also emphasized. 0-2-1
Second Semester - 15 Credits
CISCO II-Routing Protocols and Conc
This course is the study of advanced networking concepts. WAN and the function of routers, router components, protocols and configuration, ISO images, IP addressing, network troubleshooting, introduction to network security and management, and introduction to residential networking. The course covers the CCNA Semester 2 training material. This course, in conjunction with CISN100, CISN215, and CISN220 prepares students for the Cisco Network + and CCNA certification exams.Prerequisite 100
This course focuses on skills needed to deploy and manage Windows 7 Operating System. Installation and troubleshooting of Windows 7, as well as features such as advanced security are covered. Virtualization techniques using Microsoft's Virtual PC are used to install MS-Windows XP (XP Mode) and other operating systems. Material covered may assist in preparation for the MCTS (Microsoft Certified Technical Specialist) #70-680 certification exam. (3-0-3)
This course focuses on skills needed to deploy and manage Linux (Fedora/Red Hat) Operating Systems. Topics include Linux installation, file systems, administration, troubleshooting, and network management using command line statements and Graphical User Interfaces. The use of open source operating systems are becoming dominant in the role of server operating systems and becoming a foundation for virtualization and cloud computing. Course material may assist in preparation for the CompTIA Linux+ certification exam. 3-0-3
The course will introduce students to the service concepts, skills sets, career paths, and operations of the help desk industry. Tracking options, reporting issues, support software, and management tools will be covered. 3-0-3